Our Commitment

Our Commitment

We build and maintain lasting relationships with our customers by identifying their needs, working consistently to meet expectations in order to earn the customers trust. We provide quality service, first time, every time.

Delivering a quality product and service is the responsibility of every Director, Employee and Contractor. Each Director, Employee and Contractor has the right to question what we do and why we do it. We embrace the creative talents of all Directors, Employees and Contractors to achieve quality objectives.

We focus our effort on quality improvement and the innovative, productive processes to achieve an effective market share. We maintain a working environment which ensures our employees, contractors and customers are safeguarded by observing and complying with Work Health and Safety Act 2011 & associated codes of practice. We value our staff and customers and want them to return home every night to their families.

OUR SUCCESS FACTORS

“the People, the Resources, the Knowledge, the Commitment”

The People

· Management practice is “hands on”

· Flat management structure

· Open 360 degree communication allowing for effective team work and staff inputThe Resources

· Predominately company owned equipment for the core business

· Technological customer integration

· Customer specific systems developed

The Knowledge

· Multiple years of multi-layered managerial experience

· Customer specific understanding and knowledge

· Innovative systems that provide safe, efficient, customer focused products and service

The Commitment

· Commitment to customer satisfaction

· Commitment to getting the job done right first time

· Commitment to understanding the customer’s needs and expectations and ensuring that they are exceeded in all areas.